Handmade interior and lifestyle items
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These general conditions were translated from Dutch. The Dutch version of this document is the only legally valid.
The electronic webshop www.farfar.shop (hereafter called 'Farfar') is a one-man business owned by Lamia El Bouazzaoui, with registered office at Fonteineplein 32, 9000 Ghent (Belgium), company number 0807 316 053.
Article 1: General provisions
Farfar offers its customers the opportunity to buy furniture, accessories and other items online. These Terms and Conditions ("Terms") apply to every order placed by a visitor to this e-commerce website ("Customer"). The conditions apply to all articles from the online assortment and every purchase that the customer places online with Farfar. The customer accepts that these General Terms and Conditions are the only ones applicable, with the exclusion of his own general or specific (purchase) conditions, even if they stipulate that they are the only ones that apply. Every user who wants to make a purchase confirms to be a natural person and / or trader and to be authorized to act. Any person who has been declared incompetent on the basis of the provisions of article 1123 and the Civil Code may under no circumstances make purchases on the website. Consultation of the website and the services offered there fall under the authority of the legal representative. That legal representative must meet these conditions.
Article 2: Price and payments
All prices are expressed in EURO, always including VAT and all other duties or taxes that are required by the Client. If delivery, reservation or administrative costs are charged, this will be mentioned separately. The price indication refers only to the articles as they are literally described. The accompanying photos are designed for decoration and may contain elements that are not included in the price.
Article 3: Offer
Every offer is only open to customers who live in the European Union. Despite the fact that the online catalog and the website have been compiled with the utmost care, it is possible that the information provided is incomplete, contains material errors or is not up-to-date. Farfar is only bound by an obligation of means for the correctness, topicality or completeness of the information provided. Farfar is in no way liable in the event of material errors, typesetting or printing errors.
If you have specific questions about sizes, color, availability, delivery time or delivery method, please contact our webshop in advance.
The offer always applies as long as the stock lasts and depends on the topicality of the stock. After verification of the stock and the possibility of delivery, the customer receives an explicit confirmation of his order in case the relevant items are still in stock. Farfar has the right - without stating reasons - to refuse orders, to adjust delivery times, to split deliveries or to attach other conditions to delivery. Online orders can be refused if the product has already been sold in the store for the online payment. The customer will be notified by e-mail.
Article 4: Online purchases
The purchase of an online article takes place at the moment the customer has entered his order by clicking on 'place order'. Afterwards, the customer receives a confirmation email from Farfar insofar as the order can be accepted (see article 3). The items are delivered to the customer's home or at the delivery location that is mentioned in the confirmation email.
The order procedure is as follows:
Step 1: The customer adds the desired products to the shopping basket
Step 2: In the shopping basket, the customer can find an overview of his desired products. Here he can still change the quantities. Then he clicks 'next step'.
Step 3: The customer is referred to a page where he has to enter his personal details or invoicing data. Here he can optionally tick off the 'use this address for shipping' box, indicating that the delivery address is different to the billing address. Then he clicks 'next step'.
Step 3 ': If the delivery address is not the same as the billing address, the customer must enter the delivery address here. Then he clicks 'next step'.
Step 4: On this page, the customer must make a choice of the method of delivery and the associated cost price. He has the choice between delivery at home or delivery via a pick-up point. Then he clicks 'next step'.
Step 5: The customer can then enter his payment method. He has the choice between the following payment methods: via credit cards (Visa, MasterCard), debit cards (Maestro, Bancontact) or Paypal.
Step 6: At the last step 'confirm order', the customer gets an overview of all that he has filled in the steps above. He receives the total sum of the product he wishes to purchase and the delivery cost. The purchase is completed when the customer clicks on 'place order'. The customer then receives a confirmation of his purchase via e-mail.
Farfar is entitled to refuse an order due to a serious shortcoming of the Customer with regard to orders in which the Customer is involved.
Article 5: Delivery and execution of the agreement
Items ordered through this web store are delivered in European Union.
The delivery procedure is done via a delivery company, at home or via a collection point. The delivery cost is mentioned in the ordering procedure (see article 4). The delivery time is determined by the delivery company. The customer is kept informed by means of a digital tracking.
Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Client's domicile within 30 days of receipt of the order. [delivery modalities: see website of the delivery company]
Any visible damage and / or qualitative shortcoming of an article or other defect in the delivery must be reported to Farfar by the Customer immediately.
The risk of loss or damage passes to the Customer from the moment he (or a third party designated by him, which is not the carrier) has received the goods physically. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier of the Customer has been instructed to transport the goods and this choice was not offered by Farfar.
Article 6: Reservation of ownership
The delivered goods remain the exclusive property of FarFar until the moment of full payment by the Customer. The risk of loss or damage, however, passes to the customer from the delivery. The customer undertakes, if necessary, to inform third parties of the retention of title of Farfar.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase items online from FarFar.
The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, is physically in possession of the good.
In order to exercise the right of withdrawal, the Customer must inform FarFar by means of an unambiguous statement (eg written by post, fax or e-mail) of his decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this purpose, but is not obliged to do so.
In order to comply with the withdrawal period, the Customer must send his notice regarding his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return the goods without delay, but in any event no later than 14 calendar days after the day on which he has notified his decision to cancel the agreement to Farfar, or hand it over to Lamia El Bouazzaoui, Fonteineplein 32 at 9000 Ghent (Belgium) ). The Customer is on time if he returns the goods before the period of 14 calendar days has elapsed.
The direct costs of returning the goods are at the expense of the Customer. If the returned product is reduced in value in some way, FarFar reserves the right to hold the Customer liable and demand compensation for any value reduction of the goods resulting from the Customer's use of the goods that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.
Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.
Products that are specifically designed or labeled for the buyer or products with limited freshness can not be returned, in which case the buyer can not invoke his right of withdrawal.
If the Customer revokes the agreement, Farfar will refund all received payments by the Customer, including standard delivery costs, to the Customer within a maximum of 14 calendar days after Farfar has been notified of the Customer's decision to revoke the agreement. In the case of sales agreements, Farfar can wait for the repayment until it has recovered all the goods, or until the Customer has shown that he has returned the goods, whichever comes first.
Any additional costs resulting from the Customer's choice for a different method of delivery than the cheapest standard delivery offered by Farfar will not be refunded.
Farfar will reimburse the Customer with the same payment method with which the Customer has performed the original transaction, unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.
Article 8: Warranty
Pursuant to the law of 21 September 2004 concerning the protection of consumers in the sale of consumer goods, the consumer has statutory rights. This legal guarantee applies from the date of delivery to the first owner. Every commercial guarantee leaves these rights unabated. In order to make use of the guarantee, the Customer must be able to present a proof of purchase. Customers are advised to keep the original packaging of the goods. For articles purchased online and delivered to the Customer's home, the Customer must contact the Farfar customer service and return the product to Farfar at its expense. Upon detection of a defect, the Customer must inform Farfar as soon as possible. In any case, any defect must be reported by the Customer within a period of 2 months after it has been determined. Afterwards, no right to repair or replacement lapses.
The user must indicate in a clearly visible manner where the article has a defect. The seller's warranty service will then contact the supplier of the products, who will make a decision or a defect in the products fall under the guarantee. If this is not the case, the products will not be returned to the user for repair.
The (commercial and / or legal) warranty is never applicable to defects arising as a result of accidents, neglect, falls, use of the article in violation of the purpose for which it was designed, non-compliance with the instructions for use or instructions, modifications or changes to the article, crackdown, poor maintenance, or any other abnormal or incorrect use. Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, shall be deemed to be no hidden defects, unless the Customer proves otherwise.
Article 9: Customer service
The customer service of Farfar can be reached at +32 484 69 18 78, by e-mail at firstname.lastname@example.org or by mail at the following address: Farfar, Fonteineplein 32, 9000 Ghent, Belgium. Any complaints can be directed to this.
Article 10: Sanctions for non-payment
Without prejudice to the exercise of other rights held by Farfar, the Client shall owe an interest of 10% per year on the unpaid amount in the event of non-payment or late payment from the date of default. In addition, the Customer is legally and without notice a flat-rate compensation of 10% on the amount involved, with a minimum of 50 euros per invoice. Without prejudice to the foregoing, Farfar reserves the right to take back the (fully) paid items.
Article 11: Privacy
The controller, Lamia El Bouazzaoui, respects the Belgian law of 8 December 1992 on the protection of privacy in the processing of personal data.
The personal data you provide will only be used for the following purposes: the execution of the concluded agreement, the processing of the order, sending newsletters, advertising and / or marketing purposes.
You have a legal right to inspect and correct your personal data. Subject to proof of identity (copy of identity card), you can obtain the written notification from Lamia El Bouazzaoui (address: Fonteineplein 32, 9000 Ghent - Belgium or email: email@example.com) free of charge by means of a written, dated and signed request. your personal data. If necessary, you can also ask to correct the data that would be incorrect, incomplete or non-pertinent.
In case of use of data for direct marketing: You can oppose the use of your data for direct marketing free of charge. You can always contact Farfar (address: Fonteineplein 32, 9000 Ghent - Belgium or email: firstname.lastname@example.org).
We treat your information as confidential information and will not pass on, rent or sell it to third parties.
Article 12: Adverse validity - non-renunciation
If any provision of these Terms and Conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions. Failure to force Farfar at any time to enforce any of the rights listed in these Terms and Conditions, or any right to exercise them, shall never be regarded as a waiver of such provision and shall never affect the validity of such rights.
Article 13: Change of conditions
These Terms and Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Farfar. In case of contradiction, these Terms and Conditions prevail. Farfar can change these terms and conditions without notice. Any purchase after the change implies an acceptance by the customer of these new conditions.
Article 14: Evidence
The Customer accepts that electronic communications and backups can serve as proof.
Article 15: Applicable law - Disputes
Belgian law applies, with the exception of the provisions of private international law on applicable law.
The courts of Ghent are competent in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
Article 16: Force majeure
Farfar can not be held liable for delays in the fulfillment or non-fulfillment of certain obligations as a result of force majeure (unforeseen and independent circumstances). Force majeure includes strikes, government measures, transport problems, fire, import / export obstacles, supplier problems, production interruptions, storm damage and natural disasters. The user is aware of the transport risks and must ask questions to the courier.
Farfar can not be held liable for nuisance or damage caused by the use of the Internet, in particular by a breakdown of the system, the intrusion of outsiders or a virus, nor for any information placed or processed by third parties or by any means that it is considered by the judge to be force majeure. Farfar is in no way liable for indirect damage.
Article 17: Intellectual property
All parts of the Farfar site, both the visual elements and the sound elements, including the technology used for that purpose, are protected by copyright, trademarks or licenses or, more generally, by the intellectual property law. They are the exclusive property of Farfar. Without prejudice to the law of 30 June 1994 on copyright and related rights, reproduction, distribution, sale, distribution, publication, adaptations, translations, adaptations and use for commercial purposes of this website are prohibited in whole or in part, except with prior written permission from Farfar.